Contact information

At Scents of Reverie, we are committed to providing excellent customer service and making it easy for you to reach us with questions, concerns, or feedback. Below is our official contact information and guidelines for getting in touch.

How to Contact Us
If you need assistance with an order, have a question about our products, or need general support, you can reach us through the following methods:

Business Hours
Our team is available to respond to inquiries Monday through Friday, 9:00 AM to 5:00 PM (Eastern Time), excluding holidays. Emails and voicemails received outside of business hours will be addressed on the next business day.

Response Times
We strive to respond to all inquiries within 1-2 business days. For urgent matters, we recommend contacting us by phone during business hours.

Important Notes

  • Please provide your order number and detailed information when contacting us about an order-related issue to help us resolve your inquiry promptly.
  • Scents of Reverie will never ask for sensitive personal or financial information, such as passwords or credit card details, via email or phone.

We value your feedback and are here to assist you in any way we can. Thank you for supporting Scents of Reverie! If you have further questions, don’t hesitate to reach out.